SHIPPING POLICY

All orders will be despatched with courier or in-house delivery between 3-5 working days.
Orders can also be collected at the indicated location or warehouse. Collections need to be confirmed with the warehouse 24-hours in advance.
Please reference your order number with all communication.
For larger orders more manageable delivery can be arranged, please contact masks@fanel.co.za

RETURN POLICY

As all items are for personal use and of sensitive or hygienic nature returns will not be permitted. Any opened or tampered product will not the viable for return.

If you do receive an item that you are not completely satisfied with and has not been opened it can be returned at the clients cost.

 

Cleaning and Caring:

  • All items are for non-medical use (domestic / civil use only).

  • Always maintain the highest of level of hygiene when using all items.

  • Make sure your hands are clean and hygienic when putting your mask on or off and avoid contact with your face at all times.

  • Sanitize and clean all operating equipment with each use.  

KN95 Mask: May be used 3 – 4 times, if cleaned correctly. Suggested is cleaning by lightly spraying the mask with accredited sanitizer and leave to dry for 24-48 hours. Recommended to swap masks every time after use.

Disposable Masks: For single use purposes and must be disposed of in an accurate and safe manner after wearing.

Face Shield: May be used more frequently to your own preference. After use wash and clean with hot water and soap as well as sanitize when dry. Ensure you clean the full shield and all its parts. Do not allow any other person to wear or touch your shield. It is suggested to also wear a face mask over your mouth with your shield.

Thermometer: Recommend only one user/operator, to minimize personal interaction. Thermometer is contactless and does not require any personal contact. Regularly wipe, clean and sanitize items. Please remember items are electronic and cannot be exposed to water or liquid.    

 

 

 

   

PAYMENT METHOD

EFT or SnapScan Payments only. Please use your order number as reference and email Proof of Payment to masks@fanel.co.za

Banking Details:  FANEL RESTAURANT AND CATERING SUPPLIES (PTY) LTD

FNB:       Branch Code 210636    |   Account Number 62813567601

 

or

SnapScan click on link below

https://pos.snapscan.io/qr/PXMP22403

COLLECTION

Address: 25 Peter Road, Ruimsig

Roodepoort, 1732

Email:  masks@fanel.co.za

OPENING HOURS

Mon - Fri: 8am - 4:30pm

 

HELP

THIS INITIATIVE IS POWERED AND DRIVEN BY FANEL

www.sacoronavirus.co.za

© 2020 MASKforYOU an initiative powered and driven by Fanél